ICT Services Computer Accounts

• Change password will change your password across all the University systems.

• Account balance will show you your balance for ICT services.

• Student Account History You can check your Canterbury Card account history in UCStudentWeb, under MyAccount -> Canterbury Card (Students only).

• Staff Account History shows staff computer account history.

• Mailbox size shows how much space you have and if you are being charged. (NB: This does not include staff Exchange mailbox usage.)

Using the Canterbury Card to check your balance

(for student and cash account holders only, not departmental accounts)

1. Use a cash reload station in the Central Library, the Erskine Building or in the Education Library on the Dovedale campus.
2. Swipe your Canterbury Card on a photocopy machine (all libraries on campus).

Account Disabling and Enabling

For student and other cash account users:

If your account balance is positive you will be able to use all ICT services including the Internet, email and printing.

If your account balance is zero or negative then you will not be able to use chargeable resources such as the internet or to print but you will still be able to send and receive email.

Adding money to your Canterbury Card account to make it positive will re-enable your account for internet, printing and other chargeable resource usage within 20 minutes. However, by default, if email was disabled then it will not be re-enabled until the next day. You can call the ICT Service Desk during working hours to re-enable your account for email in these circumstances.